Event Service Attendant

1 week ago


Philadelphia, Pennsylvania, United States Sheraton Philadelphia Downtown Full time

Position Overview:
A Banquet Server plays a crucial role in the preparation and execution of all designated banquet events.

Key Qualifications:

  • High School diploma or equivalent; experience in hospitality or a related field is preferred.
  • Must possess Alcohol Awareness Certification in accordance with State regulations.
  • Ability to communicate information and ideas effectively.
  • Quick and accurate decision-making skills in various situations.
  • Capable of maintaining composure in high-pressure environments.
  • Effective listening skills to understand and address concerns from guests and colleagues.
  • Proficient in handling financial information and basic arithmetic.
  • Maintain professionalism and objectivity under stress.

Primary Responsibilities:

  • Engage with guests and team members in a friendly, service-oriented manner.
  • Adhere to attendance standards as required by scheduling needs.
  • Uphold high standards of personal grooming and appearance, including proper uniform and name tag.
  • Follow all operational standards and regulations to ensure safe and efficient service.
  • Comply with necessary certification requirements relevant to the position.
  • Exhibit a warm and welcoming demeanor at all times.
  • Perform preparatory tasks and side work to guarantee prompt and efficient service.
  • Understand and interpret the Banquet Event Order and be familiar with the menu for the assigned event.
  • Serve guests in accordance with the hotel's standards, ensuring a courteous and professional experience.
  • Address guest issues and complaints; escalate to management when necessary.
  • Stay informed about current hotel policies and procedures.
  • Familiarize oneself with emergency exits, fire extinguisher locations, and safety protocols.
  • Maintain the banquet storage area in an organized manner, ensuring all supplies are adequately stocked.
  • Clear banquet areas post-event and ensure all equipment is properly stored and replenished.
  • Consistently demonstrate attentiveness, friendliness, and helpfulness towards guests and colleagues.
  • Understand the hotel's organizational structure and the function of each department.
  • Handle lost and found items according to established standards.
  • Complete additional tasks as assigned by supervisors or management.
  • Participate in meetings as required by management.

Company Overview:
The Sheraton Philadelphia Downtown is part of a leading global hotel management company, recognized for its extensive portfolio of over 1,550 hotels across 50 states and 22 countries. Our dedicated associates are committed to delivering exceptional service and achieving outstanding results, thriving in a culture that inspires excellence.

Benefits:
After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

  • Daily Pay options available.
  • Comprehensive Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.


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