Housekeeping Operations Supervisor

4 days ago


Myrtle Beach, South Carolina, United States Hilton Grand Vacations Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Operations Supervisor to join our team at Hilton Grand Vacations. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service quality throughout our resort.

Key Responsibilities
  • Supervise and coordinate housekeeping operations to achieve and maintain exceptional cleanliness standards.
  • Train and develop housekeeping staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Inspect guestrooms and public areas to identify areas for improvement and implement corrective actions.
  • Manage inventory and ensure that housekeeping staff have the necessary tools and supplies to perform their duties.
  • Perform shift-associated work, including room assignment, vacant room discrepancy reports, and departure reports.
  • Assist in department meetings and contribute to the development of housekeeping policies and procedures.
  • Document and communicate maintenance requests to the engineering department to ensure resort service quality standards are met.
  • Respond to guest requests in a friendly and professional manner, ensuring guest satisfaction.
  • Assist in the performance review process and provide feedback to housekeeping staff.
Requirements
  • Basic computer and social skills.
  • Demonstrated ability to communicate both orally and in writing in English.
  • Flexible schedule.
  • Ability to repeatedly lift/carry, push/pull items more than 25 lbs.
What We Offer
  • Competitive base pay.
  • Benefits on day one.
  • Daily Pay* - get your earned pay any time before payday.
  • Recognition Programs and Rewards.
  • Discounted Hilton hotel rates worldwide.
  • 401(k) program with company match.
  • Employee stock purchase program.
  • Paid Holidays, Sick days, and Generous Paid Time Off Program.
  • Tuition reimbursement.
  • Numerous learning and career advancement opportunities.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.



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