Housekeeping Quality Supervisor

2 weeks ago

Myrtle Beach, South Carolina, United States Sun Hospitality Resort Services Full time
Quality Assurance Supervisor

Sun Hospitality Resort Services is a comprehensive housekeeping provider dedicated to serving the vacation resort sector. Our mission is to deliver an exceptional experience for our clients and their guests through friendly, helpful, and outstanding service while ensuring a pristine and inviting atmosphere. As a rapidly expanding organization with numerous locations across the country, we seek enthusiastic individuals eager to advance their careers in hospitality.

Join our dynamic team of cleaning professionals and experience the impact of service excellence.

As a Quality Assurance Supervisor, you will be responsible for ensuring that housekeeping staff adhere to all compliance and performance standards, and that all resort unit interiors meet cleanliness criteria. Responsibilities may also include preparing and cleaning units, training personnel, and conducting quality assessments. Your goal is to provide the highest level of service to guarantee that owners and guests enjoy a memorable vacation experience.

KEY RESPONSIBILITIES:
  • Prepare and clean units, including but not limited to bathrooms, kitchens, living areas, closets, desks, and floors.
  • Assist in training all staff, both existing and new hires.
  • Report maintenance issues within units.
  • Inspect carpets, drapes, and furniture for damage or wear.
  • Coordinate with housekeepers to address areas requiring re-cleaning.
  • Replace missing inventory items.
  • Resolve guest complaints in a timely manner.
  • Maintain organized and clean storage areas and assist with inventory management.
  • Utilize supplies and equipment effectively.
  • Document any lost or found items.
  • Ensure all staff present a professional appearance and are in full uniform.
  • Demonstrate a sense of urgency with housekeeping staff to ensure timely unit turnovers.
  • Be willing to perform additional operational duties as assigned by management.
ADDITIONAL FUNCTIONS:
  • Arrive on time and adhere to scheduled work hours.
  • Maintain a professional image and wear the appropriate uniform (Sun Shirt, Tan or Khaki Pants, Name Tag, Non-slip Shoes).
  • Assist guests and owners, addressing complaints promptly.
PHYSICAL REQUIREMENTS:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to fulfill these essential functions.
  • While performing the duties of this position, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to walk, stand, squat or kneel, bend, and communicate verbally and audibly.
  • Ability to frequently lift or carry up to 25 lbs.
  • Ability to frequently push or pull up to 25 lbs.
  • Ability to perform work involving occasional climbing, balancing, kneeling, pushing, pulling, and finger activities.
(The responsibilities listed above are illustrative of the duties and responsibilities associated with this position and are not intended to be exhaustive. Employees may perform other related duties to meet the ongoing needs of the organization.)

QUALIFICATIONS:
  • High school diploma or equivalent preferred.
  • Ability to work effectively with a diverse range of individuals.
  • Familiarity with Sun Hospitality Standard Operating Procedures.
  • Experience in the hotel industry is preferred.
  • Must be able to operate in a drug-free workplace.
JOB CODE: SGT

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