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Hotel Housekeeping Associate
2 months ago
Housekeeping Room Attendant at Sea Mist Oceanfront Resort
Reports to:
Housekeeping Supervisors, Assistant Directors of Housekeeping, Director of Housekeeping
The Housekeeping Room Attendant is tasked with maintaining the cleanliness and organization of hotel rooms, ensuring that the highest standards of hygiene are met and that guest satisfaction is prioritized.
QUALIFICATIONS
- Effective communication skills with guests and team members.
- Previous experience in housekeeping is advantageous.
- Availability to work a flexible schedule, including weekends and holidays.
- Exhibit professionalism and warmth in guest interactions.
- Be well-informed and ready to assist in various situations.
- Demonstrate thoughtfulness and hospitality towards guests.
- Take initiative, show responsibility, and strive for excellence.
- CUSTOMER SERVICE: Uphold service quality standards; address guest inquiries or concerns with professionalism.
- WORK HABITS: Adhere to hotel standards regarding work procedures, attire, grooming, attendance, and punctuality.
- PERSONAL DEVELOPMENT: Embrace opportunities for skill enhancement and performance improvement.
- SAFETY AND SECURITY: Remain vigilant to potential hazards, propose safety improvements, and report risks.
- ROOM CLEANING: Achieve hotel cleanliness standards, complete tasks promptly, and maintain organized supplies.
- Perform cleaning duties in guest rooms, including making beds, sanitizing bathrooms, dusting, vacuuming, mopping, sweeping, and replenishing amenities.
- Keep work areas tidy and well-organized.
- Report maintenance issues and unsafe conditions.
- Fulfill assigned responsibilities and participate in cross-training.
- Maintain cleanliness in common areas such as lobbies, restrooms, office spaces, elevators, and stairwells, and attend staff meetings.
- Physical Requirements
- SITTING: Occasionally.
- WALKING: Frequently, potentially covering up to two miles daily.
- Engage in unloading/loading housekeeping carts and cleaning patios/balconies.
- Regularly communicate in person or via phone with guests, the public, and fellow employees.
- Utilize near and far vision, depth perception, and the ability to identify potential hazards and odors.
- MENTAL REQUIREMENTS
- Maintain professional communication, meet deadlines, cover shifts, manage varied hours/tasks, and adapt to changing priorities.
- Comply with safety standards and procedures while being exposed to varying temperatures, noise, dust, and cleaning agents.