L1 Support Specialist

2 days ago


San Francisco, California, United States Milestone Technologies, Inc. Full time
L1 Support Engineer

Job Summary:

We are seeking a highly skilled L1 Support Engineer to join our team at Milestone Technologies, Inc. As a key member of our IT Support Team, you will be responsible for providing exceptional technical support to our employees across various departments and teams.

Key Responsibilities:

  • Provide timely and effective support for IT-related issues, including software and hardware troubleshooting, and resolution.
  • Collaborate with the IT Support Team to build and maintain mature systems and support IT projects across multiple teams.
  • Coordinate the sending and receiving of IT equipment via our vendors.
  • Support various IT systems, including Slack, G Suite, Jamf, Okta, Jira/Confluence, Mac, PC, Zoom, and more.
  • Identify and troubleshoot Mac and PC hardware issues, working with external vendors to provide repairs and replacements.
  • Troubleshoot basic network issues, including DNS, VPN, and WiFi.

Requirements:

  • Strong Apple support experience.
  • JAMF MDM experience.
  • Desire to learn new technologies and skills.
  • Ability to handle support tickets in line with SLAs.

Bonus Points:

  • Zoom Room configuration experience.
  • Experience supporting large meeting AV needs.

About Us:

Milestone Technologies, Inc. is a dynamic company that believes in accelerating business through technology and collaboration. We are committed to building innovative products and infrastructure that drive success.



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