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Account Specialist

2 months ago

San Francisco, California, United States STAR Autism Support Full time
Account Specialist

STAR Autism Support is seeking a highly motivated and results-driven Account Specialist to join our Sales team. As an Account Specialist, you will be responsible for developing and maintaining strong relationships with our current clients, as well as identifying and pursuing new sales opportunities within the assigned territory.

Key Responsibilities:
  • Proactively communicate with district special education leaders to introduce them to STAR products that meet the instructional needs of students with autism and other intellectual and developmental disabilities.
  • Drive the sales cycle by working with current and new customer accounts to conduct needs analyses, provide overviews and demos of STAR products and services, and create pricing plans that align with their unique needs and goals.
  • Own and foster the business relationship with the buyer/decision maker for each customer account through regular virtual communication and touch points.
  • Collaborate with the Customer Success team to ensure that customer expectations are met throughout the implementation period and customer lifecycle to drive renewal and expansion of accounts year over year.
  • Work closely with the Professional Services and Customer Success teams to ensure training days are delivered and that software is being utilized, which will be key performance indicators (KPI's) for the company and for each sales professional.
  • Partner with Marketing to identify prospective new district relationships, manage each opportunity through the sales stages, close the sale, and handoff to our Customer Success and Training teams.
  • Manage a sales pipeline of renewals and new sales opportunities so that we can meet the goals for the territory and the department.
  • Update customer profiles through CRM (Salesforce) and other internal platforms by adding relevant client data and submitting activity reports to management.
  • Participate and attend trade shows, conferences, and professional association meetings around the country to network with current and prospective customers.
  • Remain current on industry, customer, and competitive trends.
  • Assist with other projects as assigned.
Requirements:
  • Bachelor's Degree or equivalent years of experience.
  • 1-3 years' experience in a related field (customer service, sales, account management, etc.).
  • Experience in building and maintaining customer relationships.
  • Experience working with a diverse set of customers with varying needs and communication styles.
  • Demonstrated competence in emotional intelligence, influence, and negotiation skills.
  • Has a growth mindset, is curious, and interested in ongoing learning and development.
  • Strong organizational skills and can successfully manage multiple priorities at any given time.
  • Strong collaboration skills with the ability to work with multiple stakeholders across the organization.
  • Self-motivated and proficient working both independently and as part of a team.
  • A proven track record of gaining trust and respect by consistently demonstrating sound critical thinking skills and maintaining composure in stressful situations.
  • Self-starter who is motivated by achieving both individual and team goals.
  • Strong analytical and creative problem-solving skills.
  • Strong written and verbal skills.
  • Strong Microsoft Office skills.
Preferred Qualifications:
  • Experience in K-12 education and/or special education industry.
  • Knowledge of the principles and methods for promoting and selling products and services.
  • Experience with Salesforce.
  • Experience working with a national company with a distributed remote workforce and customer base.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.
  • A chance to make a meaningful impact in the lives of students with autism and their families.

STAR Autism Support is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.