Front Desk Agent

3 weeks ago


Marquand, Missouri, United States The Westin Indianapolis Full time
Job Title: Front Desk Agent

Are you a people-oriented individual with a passion for delivering exceptional guest experiences? We are seeking a Front Desk Agent to join our team at The Westin Indianapolis. As a Front Desk Agent, you will be the friendly face that welcomes and assists our guests throughout their stay, ensuring a seamless and memorable experience.

Responsibilities:
  • Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
  • Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Provide information about hotel facilities, services, and local attractions.
  • Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Process guest payments and maintain accurate records.
  • Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Maintain the cleanliness and organization of the front desk area.
  • Assist in administrative tasks, such as answering phone calls and handling reservations.
Requirements:
  • High school diploma or equivalent.
  • Prior cash handling experience necessary.
  • Exceptional communication skills.
  • Very good computer skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Experience in customer service is preferred.
  • Knowledge of hotel or resort operations is a plus.
Benefits:

The Westin Indianapolis offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. These benefits include multiple tiers of medical coverage, dental and vision coverage, 24/7 teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.


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