Front Desk Agent
3 weeks ago
Are you a people-oriented individual with a passion for delivering exceptional guest experiences? We are seeking a Front Desk Agent to join our team at The Westin Indianapolis. As a Front Desk Agent, you will be the friendly face that welcomes and assists our guests throughout their stay, ensuring a seamless and memorable experience.
Responsibilities:- Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
- Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
- Provide information about hotel facilities, services, and local attractions.
- Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
- Process guest payments and maintain accurate records.
- Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
- Maintain the cleanliness and organization of the front desk area.
- Assist in administrative tasks, such as answering phone calls and handling reservations.
- High school diploma or equivalent.
- Prior cash handling experience necessary.
- Exceptional communication skills.
- Very good computer skills.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Experience in customer service is preferred.
- Knowledge of hotel or resort operations is a plus.
The Westin Indianapolis offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. These benefits include multiple tiers of medical coverage, dental and vision coverage, 24/7 teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.
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