Front Desk Operations Manager
4 weeks ago
Job Summary:
The Westin Indianapolis is seeking a skilled Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hospitality team, you will be responsible for supervising front desk operations, including check-in, check-out, and guest services. If you have a passion for hospitality and a strong leadership style, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Supervise front desk operations, including check-in, check-out, and guest services
- Lead and motivate the front desk team to provide exceptional customer service
- Handle guest inquiries, concerns, and special requests in a professional and efficient manner
- Train and onboard new front desk staff members
- Ensure accuracy and completeness of guest reservations and billing information
- Collaborate with other departments to resolve guest issues and enhance guest experiences
- Maintain a clean and organized front desk area
- Monitor and maintain compliance with hotel policies and procedures
Requirements:
- Prior cash handling experience necessary
- High School graduate or G.E.D. equivalent
- Ability to communicate effectively with the public and other Team Members
- Read, write and speak English fluently
- Six months Front Desk experience
- Strong computer skills
- Flexible schedule including nights and weekends
Benefits:
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
About Davidson Hospitality Group:
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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