Front Desk Representative
3 weeks ago
As a Front Desk Agent at Marriott International Inc, you will be the first point of contact for hotel guests, providing exceptional service and ensuring a seamless hospitality experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Welcome guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
- Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
- Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
- Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
- Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
- Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
- Always maintain professionalism consistent with hotel brand and company expectations.
- Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
- Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
Requirements
- High School diploma or equivalency education certificate required.
- Excellent verbal and written communication skills.
- Must be able to speak, read, and write in English.
- Ability to stand and walk frequently throughout the workday.
- Lift, lower, and maneuver up to 30 pounds occasionally.
About Marriott International Inc
Marriott International Inc is a leading hospitality company that operates hotels and resorts worldwide. We are committed to providing exceptional service and creating memorable experiences for our guests. As a Front Desk Agent, you will be part of a dynamic team that is dedicated to delivering outstanding service and exceeding guest expectations.
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