Front Desk Representative

3 weeks ago


Marquand, Missouri, United States Marriott International Inc Full time
Job Summary

As a Front Desk Agent at Marriott International Inc, you will be the first point of contact for hotel guests, providing exceptional service and ensuring a seamless hospitality experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Welcome guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
  • Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
  • Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
  • Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
  • Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
  • Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
  • Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.

Requirements
  • High School diploma or equivalency education certificate required.
  • Excellent verbal and written communication skills.
  • Must be able to speak, read, and write in English.
  • Ability to stand and walk frequently throughout the workday.
  • Lift, lower, and maneuver up to 30 pounds occasionally.

About Marriott International Inc
Marriott International Inc is a leading hospitality company that operates hotels and resorts worldwide. We are committed to providing exceptional service and creating memorable experiences for our guests. As a Front Desk Agent, you will be part of a dynamic team that is dedicated to delivering outstanding service and exceeding guest expectations.

  • Marquand, Missouri, United States Columbia Club Full time

    Front Desk AttendantAt Columbia Club, we're seeking a highly skilled and customer-focused individual to join our team as a Front Desk Attendant. With a rich history dating back to 1889, our private city club offers a unique and distinguished experience for our members and guests.Key Responsibilities:Provide exceptional customer service to members and...


  • Marquand, Missouri, United States TRU Downtown Indianapolis, IN Full time

    Front Desk Agent OpportunityTRU Downtown Indianapolis, IN is an equal opportunity employer. We are seeking a Front Desk Agent to join our team, promoting a strong work ethic and values. The ideal candidate will provide exceptional customer service, handle guest requests, and maintain a clean and organized front desk area.Key Responsibilities: Greet guests...


  • Marquand, Missouri, United States Dave & Buster Full time

    Key Responsibilities:As a Front Desk/Host at Dave & Buster's, you will be responsible for ensuring a positive and welcoming experience for our guests. This includes guiding them through their retail, game rental, and dining experiences. You will be a strong communicator and work closely with our team to provide exceptional service.What We're Looking For:We...


  • Marquand, Missouri, United States White Lodging Full time

    Who We AreAt White Lodging, we're looking for a talented Front Desk Agent to join our team. As a Front Desk Agent, you'll be the face of our downtown hotels and restaurants, providing exceptional service to our guests. With a competitive hourly rate of up to $15.50, you'll have the opportunity to grow your career and develop your skills in a dynamic and...


  • Marquand, Missouri, United States Dora Hospitality LLC Full time

    About the Role:Dora Hospitality LLC is an equal opportunity employer committed to diversity and inclusion. We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Townplace Suites Indianapolis.Key Responsibilities:Provide exceptional customer service to guests, responding to their needs and resolving any issues in a...


  • Marquand, Missouri, United States White Lodging Full time

    Be the Face of ExcellenceAt White Lodging, we're seeking a skilled Front Desk Agent to join our team. As a key member of our hospitality team, you'll be responsible for creating unforgettable experiences for our guests. Your main role will be to welcome and register guests, providing exceptional service and exceeding expectations to resolve any issues that...

  • Front Desk Associate

    4 weeks ago


    Marquand, Missouri, United States Courtyard Indianapolis Capitol Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Indianapolis Capitol. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area.Responsibilities:Register...


  • Marquand, Missouri, United States The Westin Indianapolis Full time

    Job Summary:The Westin Indianapolis is seeking a skilled Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hospitality team, you will be responsible for supervising front desk operations, including check-in, check-out, and guest services. If you have a passion for hospitality and a strong...

  • Front Desk Supervisor

    4 weeks ago


    Marquand, Missouri, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for providing exceptional guest service and ensuring a smooth hotel operation. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAssist the Front Desk Manager in overseeing daily hotel...


  • Marquand, Missouri, United States White Lodging Full time

    Job Summary:We are seeking a skilled Front Desk Manager to lead our Front Office department and provide exceptional service to our guests. As a key member of our team, you will be responsible for managing daily shift operations, coaching and training front desk agents, and creating a positive and productive work environment.Key Responsibilities:Manage daily...

  • Front Desk Associate

    1 month ago


    Marquand, Missouri, United States Hilton Garden Inn Airport Indianapolis, IN Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn Airport Indianapolis, IN. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay. About UsHilton Garden Inn Airport Indianapolis, IN is a...

  • Front Desk Team Lead

    4 weeks ago


    Marquand, Missouri, United States White Lodging Full time

    Job SummaryWhite Lodging is a leading hospitality company that develops and operates premium-brand hotels, rooftop bars, and restaurants in top cities. We're seeking a skilled Front Desk Supervisor to join our team and help deliver exceptional guest experiences.Key ResponsibilitiesProvide exceptional service to guests, anticipating and exceeding their...


  • Marquand, Missouri, United States Delta Hotel Indianapolis Full time

    Job SummaryThe Front Desk Assistant Manager is responsible for assisting the Front Desk Manager in the operation of the Front Office, providing quality service to guests, and maximizing room revenue and occupancy.Responsibilities:Guest Service: Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented...


  • Marquand, Missouri, United States Courtyard Indianapolis Capitol Full time

    Job Summary$16 per hour. Weekends Required.The Front Desk Agent is responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Key responsibilities include:Responsibilities:Registering guests and making and modifying reservationsHotel operator and...


  • Marquand, Missouri, United States Residence Inn Indy Canal Full time

    Job Summary$16 per hour. Weekends Required.The Front Desk Agent is responsible for providing exceptional guest service during their stay and settling the guest's account upon completion of their stay. Key responsibilities include:Registering guests and making and modifying reservationsHotel operator and concierge dutiesProviding attentive, courteous, and...


  • Marquand, Missouri, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQUALIFICATIONS:At least 2 to 3 years of...

  • Front Desk Associate

    4 weeks ago


    Marquand, Missouri, United States Omni Hotels Full time

    Front Desk Associate Job SummaryWe are seeking a skilled Front Desk Associate to join our team at the Omni Severin Hotel in downtown Indianapolis. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling check-ins and check-outs, and maintaining accurate records.Key Responsibilities:Process guest...

  • Front Desk Agent

    1 month ago


    Marquand, Missouri, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Omni Severin Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling check-ins and check-outs, and ensuring a seamless experience for all hotel guests.Key ResponsibilitiesProcess guest check-ins and...

  • Front Desk Supervisor

    4 weeks ago


    Marquand, Missouri, United States Blue Sky Hospitality Solutions Full time

    Job SummaryAs a Front Desk Supervisor with Blue Sky Hospitality Solutions, you will play a key role in ensuring the smooth operation of our front office. You will be responsible for supervising staff, overseeing staffing levels, and making adjustments to ensure service levels are met within labor models. You will also be responsible for training new...


  • Marquand, Missouri, United States Hyundai of Carmel Full time

    Customer Service Representative OpportunityThe Ed Napleton Automotive Group is seeking a skilled Customer Service Representative to join our team at Hyundai of Carmel. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling customer transactions, and maintaining a positive and professional...