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Front Desk Supervisor

1 month ago

Marquand, Missouri, United States Blue Sky Hospitality Solutions Full time
Job Summary

As a Front Desk Supervisor with Blue Sky Hospitality Solutions, you will play a key role in ensuring the smooth operation of our front office. You will be responsible for supervising staff, overseeing staffing levels, and making adjustments to ensure service levels are met within labor models. You will also be responsible for training new associates and cross-training existing associates, as well as resolving routine associate issues and bringing them to the attention of the Department Manager and Human Resources as necessary.

Key Responsibilities
  • Provide exceptional customer service to guests at all times, anticipating and exceeding their expectations.
  • Ensure the Front Desk team passes all brand standard audits.
  • Ensure shift checklist items are complete.
  • Ensure staff deliver on brand standards.
  • Supervise staff, oversee staffing levels, and make adjustments to ensure service levels are met within labor models.
  • Assign specific duties to staff for efficient operation of the department.
  • Capable of performing all hourly functions and operating all equipment in the department.
  • Assist in training new associates and cross-training existing associates.
  • Assist in interviewing and hiring new associates for the department.
  • Resolve routine associate issues as needed and bring them to the attention of the Department Manager and Human Resources as necessary.
  • Train associates on safety standards and enforce those standards on a consistent basis.
  • Recognize associate successes via the White Lodging Recognition Program.
  • Communicate properly and effectively with guests, associates, and managers.
  • Effective respond to guest complaints.
  • Responsible and accountable for issued bank. Count bank at beginning and end of shift.
  • Report all cash over/shorts to management.
  • Comply with hotel and department accounting procedures, including credit and check cashing policies and procedures.
  • Verify the accuracy of the opening count.
  • Maintain awareness of room availability for a week in advance.