Spa Front Desk Coordinator
2 days ago
We are seeking a highly skilled and friendly Spa Receptionist to join our team at Evolution of Beauty. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring smooth operations at the front desk.
Key Responsibilities- Provide warm and welcoming greetings to clients, ensuring a positive first impression of our spa.
- Answer phone calls, schedule appointments, and respond to client inquiries in a timely and professional manner.
- Check-in and check-out clients, accurately documenting services rendered and maintaining confidentiality.
- Offer information about spa services, packages, and promotions, ensuring clients are well-informed and satisfied with their experience.
- Maintain a clean and organized reception area, adhering to spa standards and protocols.
- Handle cash and electronic transactions accurately and securely, following spa policies and procedures.
- Collaborate with spa staff to ensure efficient workflow and exceptional client experiences.
- Manage client records, update information, and maintain confidentiality, adhering to spa policies and procedures.
- Address client concerns and resolve issues in a timely and satisfactory manner, ensuring client satisfaction and loyalty.
- Assist in inventory management, ordering supplies, and maintaining stock levels, ensuring seamless operations.
- Stay updated on spa services, treatments, and special offers, ensuring accurate information is provided to clients.
- Adhere to spa policies, procedures, and protocols, including health and safety guidelines, to ensure a safe and healthy environment for clients and staff.
- High school diploma or equivalent.
- Previous experience in customer service or receptionist role preferred.
- Excellent interpersonal and communication skills, with a friendly and positive demeanor.
- Strong organizational and multitasking abilities, with a focus on attention to detail.
- Proficient in using computer software and booking systems, with a willingness to learn and adapt.
- Knowledge of spa treatments and services is a plus, but not required.
- Ability to work flexible hours, including evenings and weekends, as needed.
Please note that this is a general description, and specific responsibilities and requirements may vary depending on the spa and its policies.
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