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Night Audit Guest Services Representative

1 month ago

Marshall, Minnesota, United States Bird Dog Equity Partners LLC Full time
About the Role

We are seeking a highly skilled and customer-focused Night Audit Guest Services Representative to join our team at the EverSpring Inn & Suites Marshall. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless stay for our guests.

Key Responsibilities
  • Perform all check-in and check-out tasks with accuracy and efficiency
  • Manage online and phone reservations, ensuring seamless communication with guests
  • Inform guests about payment methods and verify their credit card data
  • Register guests, collecting necessary information and ensuring a warm welcome
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to guests' inquiries in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished
  • Tend and fold laundry as needed
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Run reports and auditing systems to close out the day
Requirements
  • Work experience as a hotel Front Desk Agent, Receptionist, Night Audit, GSR, or similar role
  • Experience with property management software is a plus
  • Understanding of how travel planning websites operate
  • A strong desire to learn and develop
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hospitality-related field is an asset
  • Willingness to work over nights, weekends, and holidays
What We Offer

As a Night Audit Guest Services Representative with Bird Dog Equity Partners LLC, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional guest experiences. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.