Guest Services Representative

6 days ago


Marshall, Minnesota, United States Bird Dog Equity Partners LLC Full time
Job Title: Guest Services Representative

We are seeking a highly skilled Guest Services Representative to join our team at EverSpring Inn & Suites Marshall. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

About the Role:
  • Register guests, manage reservations, and provide information about rooms, rates, and amenities.
  • Perform all check-in and check-out tasks, including verifying credit card data and collecting necessary information.
  • Welcome guests upon arrival, assign rooms, and provide information about our hotel and its facilities.
  • Respond to guests' inquiries in a timely and professional manner, addressing any concerns or issues they may have.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to meet guests' needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees.
  • Upsell additional facilities and services, when appropriate, to enhance the guest experience.
  • Maintain updated records of bookings and payments.
Requirements:
  • Work experience as a hotel Front Desk Agent, Receptionist, or similar role preferred.
  • Experience with property management software is a plus.
  • Understanding of how travel planning websites operate, such as Booking and TripAdvisor.
  • A strong desire to learn and develop, with excellent communication and organizational skills.
  • Degree in hospitality-related field is an asset.
  • Willingness to work nights, weekends, and holidays.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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