Patient Services Coordinator
1 month ago
Area Substance Abuse Council (ASAC) is seeking a Patient Services Representative to join our team in Dubuque. As a key member of our office staff, you will be the first point of contact for patients seeking our life-changing services.
Key Responsibilities:
- Perform patient check-in processes with precision, accurately updating demographic information and collecting financial and insurance details.
- Provide exceptional customer service by greeting patients and notifying staff of their arrival, creating a welcoming environment.
- Manage office opening and closing duties, ensuring tidiness in waiting areas and staff spaces.
- Direct incoming calls to the right departments or staff members and ensure accurate information exchange.
- Verify insurance eligibility, benefits, and program eligibility to facilitate accurate remittance and inform patients of their financial responsibilities.
- Collect patient payments in a professional and courteous manner.
- Manage patient correspondence via phone, fax, mail, and email, ensuring seamless communication.
- Reconcile cash drawers to ensure accuracy and complete deposits according to agency guidelines.
Requirements:
Qualified candidates will have a high school diploma/GED and strong computer skills, including proficiency in Microsoft Office programs. Effective communication and previous experience with a multi-line phone system are essential.
As a Patient Services Representative, you will start with a competitive hourly rate of $15.70 and be eligible for a comprehensive benefits package, including Health, Dental, and Vision coverage, FSA, company-paid Life/AD&D/Short and Long-Term Disability insurance, and more.
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