Patient Service Representative-Urology Clinic

7 days ago


Dubuque, Iowa, United States UnityPoint Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our Urology Clinic team. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and ensuring a positive experience for our patients and families.

Responsibilities
  • Customer Service: Provide warm and welcoming greetings to patients, families, and visitors, and proactively communicate with patients to understand their needs and concerns.
  • Administrative Support: Work independently to complete assigned tasks, maintain accurate records, and ensure compliance with regulatory guidelines.
  • Communication: Collaborate with healthcare team members to provide updates and information to patients and families, and communicate effectively with people of diverse backgrounds.
  • Technical Skills: Utilize electronic health records and medical office software to accurately enter patient information and maintain accurate records.
Requirements
  • Education: High School or Vocational School graduate.
  • Experience: Previous medical office experience preferred.
  • Skills: Strong customer service skills, ability to effectively communicate with patients and families, and proficiency in electronic health records and medical office software.
What We Offer

At UnityPoint Health, we are committed to providing a supportive and inclusive work environment that fosters growth and development. We offer competitive compensation and benefits, opportunities for professional growth and development, and a collaborative team environment.



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