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Customer Service Representative

1 month ago

Dubuque, Iowa, United States Fidelity Bank & Trust Full time
Customer Service Representative

Are you looking for a challenging and rewarding career in the banking industry? Fidelity Bank & Trust is seeking a motivated individual to join our team as a Customer Service Representative. As a vital member of our organization, you will play a key role in delivering exceptional customer service and providing financial solutions to our valued clients.

Key Responsibilities:
  • Interact with customers in a courteous and professional manner, assisting with transactions, inquiries, and account maintenance.
  • Accurately and efficiently process various financial transactions, including deposits, withdrawals, and transfers.
  • Stay informed about our products and services to effectively educate customers and recommend appropriate solutions to meet their financial needs.
  • Adhere to all regulatory and compliance guidelines to ensure the security and confidentiality of customer information.
  • Work collaboratively with colleagues to achieve team goals and contribute to a positive work environment.
Requirements:
  • Customer service experience
  • Excellent customer service and communication skills
  • Bank teller/financial institution is preferred
  • Knowledge of banking procedures, policies, and regulations is a plus
  • Proficiency in handling cash and conducting financial transactions
  • Ability to work in a fast-paced environment with attention to detail and accuracy
  • Familiarity with Microsoft Office Suite
Why Join Us:
  • Exciting growth opportunities
  • Collaborative environment
  • Competitive benefits
  • Innovation culture