Member Service Representative

2 weeks ago


Dubuque, Iowa, United States Dupaco Community Credit Union Full time
About Dupaco Community Credit Union

Dupaco Community Credit Union is a unique place to build a career. Our team is dedicated to providing exceptional service to our members, and we're looking for a talented Member Service Representative to join us.

Job Summary

We're seeking a highly motivated and customer-focused individual to provide exceptional service to our members. As a Member Service Representative, you will be responsible for developing skills in the Member Service Representative role, processing deposit accounts, engaging members, and providing quality service to members, potential members, and coworkers.

Key Responsibilities
  • Develop skills in the Member Service Representative role while working at various branches at Dupaco and experiencing different teams along the way
  • Open and process any and all deposit accounts that lead to long-term, profitable, and loyal relationships
  • Engage members during initial interviews and connect them to the products and services that best meet their needs
  • Perform Money Makeovers and Credit History Lessons resulting in the payoff of other lenders
  • Provide quality service to members, potential members, and coworkers
  • Demonstrate teamwork and professionalism in all interactions with coworkers and other departments
  • Promote a professional image of the credit union
  • Understand the technology available to members and demonstrate how to use it
  • Take applications for visas and process disbursements
  • Promote full-family membership to new and existing members
  • Able to proficiently resolve member inquiries
  • Help members initiate automatic payments, direct deposits, net checks, and payrolls
  • Serve as a Teller Service Associate when necessary
Requirements
  • High school diploma or equivalent (i.e. GED)
  • Strong customer service experience - some financial industry experience is preferred, but not required
  • To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
  • Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
  • Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
  • Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals
Equal Opportunity Employer

Dupaco Community Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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