IT Customer Service Support Specialist with TS/SCI Clearance

4 weeks ago


Bethesda, Maryland, United States General Dynamics Information Technology Full time
Job Title:

IT Customer Service Support Specialist

Job Summary:

We are seeking an IT Customer Service Support Specialist to join our team at General Dynamics Information Technology. As a key member of our team, you will provide technical support and customer service to our clients, ensuring that their IT needs are met and exceeded.

Responsibilities:
  • Provide technical support and troubleshooting for a variety of IT issues, including hardware, software, and network problems.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex technical issues and improve overall IT services.
  • Develop and maintain knowledge of new technologies and trends in the IT industry.
  • Participate in training and professional development opportunities to enhance technical skills and knowledge.
Requirements:
  • 5+ years of experience in a technical support or customer service role.
  • Strong technical skills, including knowledge of Windows platforms, internet browsers, and applications.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Security clearance with TS/SCI and polygraph requirements.
What We Offer:

At General Dynamics Information Technology, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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