IT Customer Service Support Specialist

2 days ago


Bethesda, Maryland, United States General Dynamics Information Technology Full time
Job Title: IT Customer Service Support Specialist

Transform technology into opportunity as an IT Customer Service Support Specialist with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As an IT Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Customer Service Support Specialist joining our team performing IT requirements validation to provide mobile devices support including but not limited to activation, configuration, setup, issuing, troubleshooting, providing resolution, maintaining and managing mobile devices inventory.

What You'll Need to Succeed:
  • Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Required Experience: 5+ years of related experience.
  • Required Skills & Experience:
  • Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and applications used in a high-paced business environment.
  • Demonstrated experience providing superior customer service support.
  • Demonstrated experience trouble-shooting hardware, software, telephone, and video.
  • Demonstrated experience deploying and testing hardware and software.
  • Demonstrated experience using an enterprise ticketing system.
  • Demonstrated experience troubleshooting technical issues and applying critical thought to problems.
  • Demonstrated experience with troubleshooting VTC issues.
  • Demonstrated experience with supporting VTC/Skype.
  • Position hours: M-F 1pm-9pm
  • Security Clearance Level: TS/SCI with Polygraph
  • Location: Bethesda, MD - On Customer Site
  • U.S. Citizenship Required
Why Choose GDIT:
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

#OpportunityOwned #GDITCareers #WeAreGDIT #JET

#ISP2024InnovativeTalent #EnhancedTechPoly2025



  • Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: IT Customer Service Support SpecialistTransform technology into opportunity as an IT Customer Service Support Specialist with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how...


  • Bethesda, Maryland, United States Shipshape IT Full time

    Job OverviewShipshape IT is seeking a highly skilled Senior Technical Support Specialist to join its Support Services team. The ideal candidate will possess strong technical expertise and excellent communication skills to provide top-notch customer support to clients.The Senior Technical Support Specialist will be responsible for resolving client-facing...


  • Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: IT Customer Service Support SpecialistTransform technology into opportunity as an IT Customer Service Support Specialist with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how...


  • Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: Customer Service Support SpecialistTransform technology into opportunity as a Customer Service Support Specialist with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how...


  • Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: Customer Service Support SpecialistTransform technology into opportunity as a Customer Service Support Specialist with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies...


  • Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job DescriptionJob Title: Customer Service Support SpecialistJob Summary:We are seeking a highly skilled Customer Service Support Specialist to join our team at General Dynamics Information Technology. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT systems and...


  • Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Summary:We are seeking a highly skilled Customer Service Support Specialist to join our team at General Dynamics Information Technology. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their systems are running smoothly and efficiently.Key Responsibilities:Provide...


  • Bethesda, Maryland, United States Shipshape IT Full time

    Job OverviewShipshape IT is seeking a highly skilled Senior Technical Support Specialist to join its technical team. As a key member of the Support Services group, this individual will be responsible for ensuring all client-facing customer support requests are resolved in a complete, correct, and timely manner.The ideal candidate will possess strong...


  • Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Summary:GDIT is seeking a Customer Service Support Specialist to join our team. As a key member of our enterprise IT team, you will provide technical support and assistance to our customers, ensuring their IT systems and networks are running smoothly and securely.Key Responsibilities:Provide Tier 1 and Tier 2 IT support on mission IT systems and...


  • Bethesda, Maryland, United States Shipshape IT Full time

    Job OverviewShipshape IT is seeking a highly skilled Senior Technical Support Specialist to join its Support Services team. As a key member of the team, you will be responsible for providing exceptional technical support to clients, ensuring timely resolution of issues, and collaborating with internal teams to deliver top-notch service.The ideal candidate...


  • Bethesda, Maryland, United States Shipshape IT Full time

    Job OverviewShipshape IT is seeking a highly skilled Senior Technical Support Specialist to join its team. As a key member of the Support Services group, this individual will be responsible for ensuring all client-facing customer support requests are resolved in a timely and effective manner.The ideal candidate will possess strong analytical skills,...


  • Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title:IT Customer Service Support SpecialistJob Summary:We are seeking an IT Customer Service Support Specialist to join our team at General Dynamics Information Technology. As a key member of our team, you will provide technical support and customer service to our clients, ensuring that their IT needs are met and exceeded.Responsibilities:Provide...

  • IT Support Specialist

    1 month ago


    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: IT Customer Service Support SpecialistTransform technology into opportunity as an IT Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.Job Summary:We are seeking a highly skilled IT Customer Service Support Specialist to join our team. As a key member of our team,...


  • Bethesda, Maryland, United States The Sherwin-Williams Company Full time

    Customer Service Specialist Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team at The Sherwin-Williams Company. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our wholesale and retail customers, answering their questions about our products, and recommending the...


  • Bethesda, Maryland, United States Shipshape IT Full time

    Position: Lead Technical Support EngineerCompany: Shipshape ITShipshape IT is on the lookout for a Lead Technical Support Engineer to enhance its expanding technical team. The successful candidate will possess a robust IT background coupled with outstanding communication abilities to effectively engage with both internal personnel and clients.Position...


  • Bethesda, Maryland, United States Specialist Office Full time

    Job SummaryWe are seeking a highly skilled Medical Receptionist to join our team at Specialist Office. The ideal candidate will have experience in a medical office setting and possess excellent customer service skills.Key ResponsibilitiesWelcome patients and visitors by greeting them in person or over the phone, answering or referring inquiriesSchedule...


  • Bethesda, Maryland, United States ManTech International Corporation Full time

    Job Title: Technical Support SpecialistManTech International Corporation is seeking a Technical Support Specialist to support an Intelligence Community customer at the Intelligence Community Campus-Bethesda, MD.Job Summary:The Technical Support Specialist will provide first call level investigation and diagnosis of reported incidents, escalate incidents and...


  • Bethesda, Maryland, United States Lawelawe Defense Inc Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Specialist III to join our team at Lawelawe Defense Inc. As a key member of our IT department, you will provide technical assistance, support, and advice to end users for hardware, software, and systems via phone, email, or chat.Key ResponsibilitiesProvide technical assistance, support, and advice...

  • IT Support Specialist

    1 month ago


    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job DescriptionTransform technology into opportunity as an IT Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, people are our differentiator. As an IT Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter.Key...


  • Bethesda, Maryland, United States Madison Reed Hair Color Bar Full time

    Job Title: Client Service Specialist, Hair Color BarAt Madison Reed Hair Color Bar, we are seeking a highly skilled and enthusiastic Client Service Specialist to join our team. As a Client Service Specialist, you will be responsible for providing exceptional guest experiences from arrival to departure, ensuring seamless interactions between guests and our...