Office Team Manager Registrar

3 weeks ago

Baltimore, Maryland, United States KIPP Baltimore Schools Full time
Job Title: Office Team Manager Registrar

KIPP Baltimore Public Charter School is seeking a highly organized and detail-oriented Office Team Manager Registrar to oversee the daily operations of our office team. The successful candidate will ensure smooth front desk operations, provide exceptional customer service, lead new student enrollment processes, support student attendance initiatives, manage office supply ordering, process check requests and bank deposits, and oversee mail distribution.

Key Responsibilities:
  • Front Desk Operations:
    • Supervise and coordinate the activities of the front desk team, ensuring a welcoming, organized, and efficient environment.
    • Manage the scheduling and duties of the Receptionist, School Secretary, and Registrar.
    • Ensure that all visitors and callers are greeted promptly and professionally.
  • Customer Service:
    • Foster a culture of exceptional customer service within the office team.
    • Address and resolve any issues or concerns from students, parents, staff, and visitors.
    • Implement and maintain systems to track and improve customer satisfaction.
  • New Student Enrollment:
    • Oversee the enrollment process for new students, ensuring compliance with all BCPS policies and regulations.
    • Coordinate with the Registrar to maintain accurate and up-to-date student records.
    • Develop and implement strategies to attract and enroll new students.
  • Student Retention & Attendance Monitoring:
    • Monitor and analyze student retention rates and identify areas for improvement.
    • Work with the office team and other school staff to develop and implement retention strategies.
    • Maintain communication with students and parents to address retention-related concerns.
    • Monitor key attendance initiatives and protocols.
    • Accurately report attendance updates to regional and school leadership teams.
  • Office Supply Ordering:
    • Manage the inventory of office supplies and ensure that all necessary items are stocked.
    • Process orders for office supplies and ensure timely delivery.
    • Develop and maintain relationships with suppliers and vendors.
  • Check Request Fulfillment & Bank Deposits:
    • Oversee the processing of check requests and ensure accuracy and compliance with school policies.
    • Manage bank deposits, ensuring timely and accurate transactions.
    • Maintain accurate financial records and provide reports as needed.
  • Mail Distribution:
    • Oversee the distribution of incoming and outgoing mail.
    • Ensure that all mail is sorted and delivered promptly.
    • Maintain a system for tracking and managing mail delivery.
Qualifications:
  • Bachelor's degree preferred. Will consider experience in place of a degree.
  • Proven experience in office management, preferably in an educational setting.
  • Strong organizational and multitasking skills.
  • Excellent interpersonal and communication skills.
  • Strong proficiency in Excel and other Microsoft applications.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and problem-solving abilities.
  • Knowledge of school policies and procedures is a plus. Preferably with BCPS experience.

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