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Customer Success Manager Redwood Shores CA

1 month ago

Plano, Texas, United States Imperva Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Imperva. As a key member of our customer-facing team, you will be responsible for ensuring high customer satisfaction and account success.

Responsibilities
  • Develop and execute account plans to ensure successful deployment and configuration of Imperva products and services.
  • Provide training and support to customers during the onboarding process, ensuring they achieve optimal results from our solutions.
  • Collaborate with internal teams, including Support, Engineering, and Sales, to advocate customer needs and drive product usage.
  • Partner with customers to review services, manage escalations, and prepare and conduct account business reviews.
  • Represent the voice of the customer across Imperva, managing customer surveys, sharing insights, and defining feature requests.
Requirements
  • 5+ years of experience in a customer-facing customer success, Technical Account Manager, or Sales Engineer role within the web/network/information industry.
  • Technical knowledge of HTTP, DNS, SSL, Web Applications, load balancers, web optimization, and ideally proxies and firewalls.
  • Excellent communication skills, ability to build strong customer relationships, and develop trusted advisor status.
  • Capable of working within a globally dispersed, cross-cultural team in a fluctuating workload environment.
  • Ability to effectively coordinate multiple clients and internal stakeholders.
About Imperva

Imperva is a leading provider of cybersecurity solutions that protect business-critical data and applications. Our SECURESPHERETM and INCAPSULATM product lines enable organizations to discover assets and vulnerabilities, protect information, and comply with regulations.

Our Application Defense Center, a research team comprised of leading experts in data and application security, continually enhance our products with up-to-the-minute threat intelligence and publish reports that provide insight and guidance on the latest threats and how to mitigate them.

Learn more about our products and career opportunities at WWW.IMPERVA.COM/CAREERS.