Customer Success Advocate

2 weeks ago


Plano, Texas, United States PathSpot Full time
Unlock Customer Success with PathSpot

At PathSpot, we're revolutionizing the food industry with innovative solutions that prioritize public health and food safety. As a Customer Success Coordinator, you'll play a pivotal role in driving customer satisfaction and growth.

Key Responsibilities:

  • Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
  • Proactively manage customer experiences, identifying opportunities for growth and improvement.
  • Analyze user data to create actionable insights, driving value for our customers.
  • Lead bi-weekly status calls, reviewing progress and addressing outstanding items.
  • Monitor account usage and troubleshoot issues to ensure seamless customer experiences.
  • Advocate for customer feedback, ensuring it's heard and acted upon across the team.

Requirements:

  • 2-5 years of experience in an external-facing role, with a strong track record of navigating complex stakeholder relationships.
  • Excellent communication and consultative skills, with the ability to navigate customer complexities.
  • A solid understanding of data analysis and a passion for using data to inform better decision making.
  • Experience working in the restaurant/food service industry, or with similar clients.
  • Ability to work collaboratively within the department and cross-functionally.

What We Offer:

  • A competitive salary, commensurate with experience.
  • Bonus and compensation expansion opportunities through cash and stock options.
  • Medical, dental, and vision insurance.
  • Generous PTO and sick leave.
  • An opportunity to rapidly excel in your career alongside a high-potential company and motivated team.

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by your start date.



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