Customer Success Engineer

4 weeks ago


Plano, Texas, United States Palo Alto Networks Full time

About the Role

We are seeking a highly skilled Cybersecurity Product Expert to join our team at Palo Alto Networks. As a key member of our customer success organization, you will be responsible for delivering exceptional product expertise and technical support to our customers. Your primary focus will be on ensuring our customers achieve their security objectives through tailored end-to-end technical execution and guidance.

Key Responsibilities

- Capture customer business and risk requirements, translating them into technical requirements
- Work with Product and Engineering teams to ensure customers and partners get the most out of our products
- Serve as a customer advocate, improving product adoption by influencing the product roadmap, utilizing new features, and identifying innovative use cases

Requirements

- 5+ years relevant work experience in Network Engineering, Architecture, Security Engineering, technical consulting, or similar roles
- Strong experience in supporting common end-user software (Windows, Mac, Linux)
- Strong experience in using tools such as Salesforce, JIRA, Gainsight or Tableau

What We Offer

- Competitive compensation package
- Opportunity to work with a leading cybersecurity company
- Collaborative and dynamic work environment

How to Apply

If you are a motivated and experienced professional looking to make a meaningful impact in the cybersecurity industry, please submit your application. We look forward to hearing from you



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