Customer Success Manager

3 weeks ago


Plano, Texas, United States Lucernex Full time

About the Role: We are seeking a highly motivated and results-driven Customer Success Manager to join our team at Lucernex. As a key member of our Customer Success Team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their long-term success and satisfaction with our products and services.

Key Responsibilities:

  • Provide exceptional customer service and support to ensure client satisfaction and retention.
  • Develop and execute customized plans to meet client needs and goals.
  • Collaborate with cross-functional teams to ensure timely and successful delivery of our solutions.
  • Act as a trusted advisor to clients, providing strategic guidance and recommendations to drive business growth.
  • Identify and mitigate potential risks and issues that may impact client success.

Requirements:

  • Bachelor's degree in a related field or equivalent work experience.
  • At least 5 years of experience in a customer-facing role, preferably in a software or technology company.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work independently and as part of a team.
  • Strong knowledge of Salesforce and other CRM systems.

What We Offer:

  • A dynamic and fast-growing work environment with opportunities for professional growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A generous PTO policy and flexible work arrangements.
  • The opportunity to work with a talented and dedicated team of professionals.

About Lucernex: We are a leading provider of software solutions for the real estate and construction industries. Our products and services are designed to help our clients streamline their operations, improve their bottom line, and achieve their business goals.



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