Interactive Teller Service Specialist
2 weeks ago
We are seeking a highly skilled and customer-focused Interactive Teller Service Specialist to join our team at Kitsap Bank. As an ITS Specialist, you will be responsible for providing exceptional customer service and representing our bank in a professional and courteous manner.
Key Responsibilities:- Process and record transactions for bank clients using Interactive Teller Service technology.
- Accurately balance cash and check totals to daily totals.
- Actively participate in efforts to gain and deepen client relationships by discussing and offering bank products and services.
- Research and respond to client inquiries, verify account information, and resolve client concerns.
- Maintain the safety and confidentiality of client information.
- High school diploma or equivalent.
- Minimum of two years customer service and/or sales experience required.
- Effective verbal and written communication skills, including listening skills.
- Excellent customer service skills.
- Ability to multi-task and operate several computer programs at one time.
- Ability to assess client needs and identify opportunities for cross-selling bank products and services.
- Medical, dental, and vision insurance.
- Flexible spending accounts and health spending accounts.
- Lifestyle spending accounts.
- Health reimbursement accounts.
- Employee assistance program.
- Company-sponsored life/AD&D and long-term disability insurance.
- Voluntary plans (accident, hospital indemnity, critical illness, short-term disability, cancer riders, and life/AD&D insurance).
- Pet insurance.
- 401(k) with 4% match and profit sharing.
- 10 vacation days (prorated during first year).
- 2 personal days.
- 1 volunteer time off day.
- 11 holidays.
- 1 sick day per month.
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Interactive Teller Service Specialist
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