Interactive Teller Service Specialist

2 weeks ago


Bremerton, Washington, United States Kitsap Bank Full time
Job Title: Interactive Teller Service Specialist

We are seeking a highly skilled and customer-focused Interactive Teller Service Specialist to join our team at Kitsap Bank. As an ITS Specialist, you will be responsible for providing exceptional customer service and representing our bank in a professional and courteous manner.

Key Responsibilities:
  • Process and record transactions for bank clients using Interactive Teller Service technology.
  • Accurately balance cash and check totals to daily totals.
  • Actively participate in efforts to gain and deepen client relationships by discussing and offering bank products and services.
  • Research and respond to client inquiries, verify account information, and resolve client concerns.
  • Maintain the safety and confidentiality of client information.
Requirements:
  • High school diploma or equivalent.
  • Minimum of two years customer service and/or sales experience required.
  • Effective verbal and written communication skills, including listening skills.
  • Excellent customer service skills.
  • Ability to multi-task and operate several computer programs at one time.
  • Ability to assess client needs and identify opportunities for cross-selling bank products and services.
Benefits:
  • Medical, dental, and vision insurance.
  • Flexible spending accounts and health spending accounts.
  • Lifestyle spending accounts.
  • Health reimbursement accounts.
  • Employee assistance program.
  • Company-sponsored life/AD&D and long-term disability insurance.
  • Voluntary plans (accident, hospital indemnity, critical illness, short-term disability, cancer riders, and life/AD&D insurance).
  • Pet insurance.
Retirement:
  • 401(k) with 4% match and profit sharing.
Time Off:
  • 10 vacation days (prorated during first year).
  • 2 personal days.
  • 1 volunteer time off day.
  • 11 holidays.
  • 1 sick day per month.


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