Customer Experience Representative

2 days ago


Tacoma, Washington, United States YMCA of Pierce and Kitsap Counties Full time

Pursue a rewarding career at the YMCA of Pierce and Kitsap Counties, a leading non-profit organization dedicated to strengthening community through youth development, healthy living and social responsibility. As a Member Services Representative, you will be responsible for delivering exceptional service to members, guests, and program participants while maintaining a clean and organized front desk and lobby area.

About the Position

This part-time role is ideal for individuals who are passionate about providing excellent customer service and promoting memberships and programs. You will work closely with our team to ensure a positive experience for all members and guests.

Responsibilities:
  1. Maintain strong relationships with members and represent the best interests of the YMCA.
  2. Provide top-notch service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
  3. Greet and assist all members, potential members and staff in a friendly, professional manner.
  4. Perform basic membership transactions.
  5. Respond to members' needs, contact appropriate personnel when necessary, and notify supervisor of unusual situations.
Requirements:
  • Demonstrate a commitment to diversity and inclusion.
  • Proven ability to provide exceptional customer service.
  • At least two years of experience in customer service, sales, or related field (preferred).
  • Excellent written and verbal communication skills.
  • Comfortable with technology and office equipment.
  • Proactive and able to take initiative.
  • Positive attitude and experience working with diverse populations.
  • Willingness to complete Child Abuse Prevention training and other required trainings.
Benefits Package:
  • Personal YMCA membership and YMCA360 virtual streaming membership.
  • Flexible scheduling and paid sick leave.
  • Employee Assistance Program (EAP) and wellness resources.
  • Professional training and education opportunities.
  • Discounts on YMCA programs and merchandise.

We offer a competitive hourly rate of $17.00-$17.28, based on qualifications, along with a comprehensive benefits package. Apply today and become part of a dynamic team



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