Customer Service Representative

5 days ago


Tacoma, Washington, United States TAPCO Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TAPCO Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, handling cash transactions, and promoting our credit union products and services.

Key Responsibilities
  • Provide prompt and professional service to members, answering questions and resolving issues in a timely and courteous manner.
  • Handle cash transactions, including deposits, withdrawals, and transfers, while maintaining accurate records and balancing cash drawers.
  • Process plastic cards, orders checks, and performs other related tasks as assigned.
  • Build and maintain strong relationships with members, promoting our credit union products and services to meet their financial needs.
  • Stay up-to-date on all credit union products and services, as well as relevant policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • 1 year of cash handling experience and 1 year of customer service experience preferred.
  • Ability to work in a fast-paced environment and provide excellent customer service in a team-oriented setting.
Working Conditions

The work environment is an office setting, and onsite work is essential. The position requires frequent movement, sitting, and standing for longer periods.



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