Insurance Customer Support Representative

3 days ago


Tacoma, Washington, United States State Farm Insurance Full time
About State Farm Insurance

We are a leading insurance company that provides comprehensive coverage to our customers.

Job Overview

We are seeking an experienced and skilled Account Associate to join our team. The successful candidate will be responsible for providing exceptional customer service, processing policy changes and updates, and collaborating with team members to resolve customer issues.

Key Responsibilities
  • Customer Service: Assist customers with accurate and timely information, provide solutions to their inquiries, and ensure they receive the best possible service.
  • Policy Management: Process policy changes and updates, handle incoming calls and emails regarding policy inquiries and claims, and maintain customer records and update information.
  • Collaboration: Work closely with team members to resolve customer issues, share knowledge and expertise, and contribute to a positive and productive work environment.
Requirements

To be successful in this role, you will need:

  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement effective resolutions.
  • Technical Skills: Proficiency in using technology, including computer systems, software applications, and other tools relevant to the role.
Benefits

As an Account Associate at State Farm Insurance, you can expect:

  • Competitive Salary: $65,000 - $85,000 per year, depending on experience and qualifications.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Growth: Opportunities for professional growth and development, including training, mentorship, and advancement opportunities.
How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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