Customer Experience Manager

6 days ago


Tacoma, Washington, United States Aeropostale, Inc. Full time

Overview of Aeropostale, Inc.

We are seeking a motivated and results-driven Customer Experience Manager to join our team at Aeropostale, Inc. In this role, you will play a key part in creating an exceptional customer experience that drives sales growth and business success.

The salary range for this position is $17.28 - $18 per hour, based on various factors including the position offered and work experience. As a valued employee of Aeropostale, Inc., you will be eligible for a comprehensive benefits package, which includes a 401(k) plan with company match after 500 hours if age 21 or older, overtime pay, flexible work schedule, paid sick leave, and a generous employee discount program.

This exciting opportunity is perfect for those who thrive in fast-paced retail environments and possess excellent communication skills. If you're passionate about delivering outstanding customer experiences and contributing to a winning team, we encourage you to apply.

About the Role:

In this supervisory position, you will support the management team in achieving sales results and growing the business. Key responsibilities include engaging with customers to build relationships and brand loyalty using company tools, being a role model to team members for the customer experience, and ensuring store standards for merchandising and operations are consistently met.

You will also be responsible for learning about all aspects of the business and sharing ideas to drive it forward. Your positive and professional attitude will help create a great work environment for your colleagues, and your ability to adapt to change will be essential in meeting the needs of the business.

Requirements & Qualifications:

  • Prior supervisory experience in similar volume, apparel business (preferred)
  • Proven track record of exceeding sales and statistical expectations
  • Flexible availability to meet the needs of the business (including evenings and weekends)

Aeropostale, Inc. is an equal opportunity employer committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship, and any other characteristic protected by law.



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