Parking Security Officer

6 days ago


Foxboro, United States The Kraft Group Full time
Parking Security Job Description

Job Summary: We are seeking a highly motivated and detail-oriented Parking Security Officer to join our team at The Kraft Group. As a Parking Security Officer, you will be responsible for ensuring fan compliance with parking lot rules, controlling access to restricted areas, and providing exceptional customer service to our guests.

Key Responsibilities:

  • Enforce Parking Lot Rules: Assist and communicate with fans regarding non-compliance with parking lot rules, including guests occupying more than one parking space per vehicle, inappropriate behavior, and public intoxication.
  • Provide Exceptional Customer Service: Greet fans, respond to guest inquiries, provide directions, assist with seat assignments, and resolve general problems in a courteous and professional manner.
  • Control Access to Restricted Areas: Verify tickets or credentials and escalate issues to management or local authorities as appropriate.
  • Monitor Crowd Activities: Immediately report any suspicious or threatening situations to the area supervisor or local authorities in the event of an emergency.
  • Escort Players and Special Guests: Escort players or special guests as assigned by management to and from their vehicles.
  • Address Complaints and Concerns: Address all complaints and concerns in a courteous and professional manner and escalate issues appropriately to area supervisors.

Requirements:

  • High School Education or GED: High school education or GED required.
  • Previous Experience in Security: Previous experience in the security field preferred.
  • Effective Listening and Communication Skills: Effective listening and communication skills are essential for this role.
  • Attention to Detail and Observant: Attentive to detail and observant, with the ability to remain calm and work under pressure.
  • Availability to Work Events: Available to work all full Stadium events, including nights and weekends.

Work Environment:

  • Loud and Densely Populated Environment: The noise level in the work environment is typically loud, and the position may require work in inclement weather.


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