Specialty Operations Coordinator
2 weeks ago
KEY RESPONSIBILITIES
- Engage with both internal teams and external clients to address staff and customer requirements.
- Handle general inquiries and manage incoming calls.
- Address requests by gathering information and documenting detailed messages. May have the authority to make decisions on standard issues as directed by the supervisor. Escalate complex problems to supervisor/manager for resolution.
- Ensure data accuracy and compliance with market regulations and procedures.
- Gather, monitor, and enter data on key operational metrics to assist in evaluating production and warehouse performance (including shortages, mispicks, damages, and service levels).
- Review documents for precision and completeness, cross-checking information.
- Develop and maintain basic charts, graphs, spreadsheets, and databases for managerial review.
- Organize files, maintain records, and handle confidential information.
- Resolve minor issues or act as a liaison. May assist in a segment of a project.
- Generate and update regular internal reports, ensuring data collection and verification.
- Perform additional tasks as assigned by the manager.
SUPERVISION:
- N/A
RELATIONSHIPS
Internal:
The role requires interaction with managers, employees, customers, and vendors at all organizational levels in a professional manner.
External:
N/A
WORK ENVIRONMENT
- The position is primarily desk-based in an office setting but may occasionally involve work in production or warehouse environments, including cooler and freezer areas with temperatures as low as -5 degrees.
MINIMUM QUALIFICATIONS
- At least one year of experience in production and/or warehouse settings, preferably within the food industry.
KNOWLEDGE/SKILLS/ABILITIES:
- Strong verbal and written communication skills.
- Excellent telephone etiquette and customer service skills.
- Proficient in math, analytical thinking, and organizational abilities with a keen attention to detail.
- Basic computer proficiency, particularly in Microsoft Word, Excel, Access, and Outlook.
- Capable of problem-solving and critical thinking for issues of limited scope.
- Ability to perform cross-functional tasks and adapt to varying schedules.
- Strong collaborative skills, supporting colleagues within the department and division.
EDUCATION
- High school diploma or GED/equivalent is required.
PREFERRED QUALIFICATIONS
- One year of clerical experience.
- Proficiency in computer skills, data entry, and word processing.
PHYSICAL QUALIFICATIONS
Must be able to perform the following physical activities for described lengths of time:
OCCASIONALLY:
1% - 33%
FREQUENTLY:
34% - 66%
CONTINUOUSLY:
67% - 100%
JOB REQUIRES WORKER TO:
FREQUENCY:
STAND CONTINUOUSLY
WALK CONTINUOUSLY
DRIVE VEHICLE N/A
SIT FREQUENTLY
LIFT 1-10 lbs (Sedentary) FREQUENTLY
11-20 lbs (Light) FREQUENTLY
21-50 lbs (Medium) FREQUENTLY
51-100 lbs (Heavy) OCCASIONALLY
Over 100 lbs (Very Heavy) N/A
CARRY 1-10 lbs (Sedentary) FREQUENTLY
11-20 lbs (Light) FREQUENTLY
21-50 lbs (Medium) FREQUENTLY
51-100 lbs (Heavy) OCCASIONALLY
Over 100 lbs (Very Heavy) N/A
PUSH/PULL *1 FREQUENTLY
CLIMB/BALANCE *2 FREQUENTLY
STOOP/SQUAT FREQUENTLY
KNEEL FREQUENTLY
BEND FREQUENTLY
REACH ABOVE SHOULDER FREQUENTLY
TWIST FREQUENTLY
GRASP OBJECTS *3 FREQUENTLY
MANIPULATE OBJECTS *4 FREQUENTLY
MANUAL DEXTERITY *5 CONTINUOUSLY
1 (Push/Pull:
Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)
2 (Climb/Balance:
In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer.
Stairs)
3 (Grasp Objects:
Hand truck, boxes, cartons, steering wheel)
4 (Manipulate Objects:
Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)
5 (Manual Dexterity:
Typing, use of office machines such as copiers, printers)
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