Client Service Supervisor
2 months ago
Aveanna Healthcare is seeking a highly skilled Client Service Supervisor to join our team. As a key member of our operations team, you will be responsible for managing the recruitment, hiring, and staffing of caregivers to meet the needs of our patients.
Key Responsibilities- Maintain a current awareness of the abilities and limitations of each field/external staff member.
- Demonstrate a thorough knowledge and adherence to company policies and procedures.
- Maintain an active involvement in issues of cost containment; effectively utilize nurses when assigning cases.
- Demonstrate an ability to identify and solve problems; use initiative and good judgment to reach quality decisions.
- Demonstrate an active and positive role in evaluating staff performance.
- Maintain an excellent rapport with patients and caregivers and effectively promote harmonious interpersonal relationships.
- Assist in provision of orientation and training for new staff members.
- Coordinate staffing needs according to branch location guidelines.
- Manage and maintain staffing schedule according to branch location guidelines.
- Coordinate orientation and training scheduling.
- Coordinate work schedules by allocating employees in shifts and positions.
- Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
- Be primary point of contact with patient family regarding staffing schedules.
- Participate in location recruiting activities including identifying, scheduling, and interviewing potential candidates.
- High school diploma or GED.
- Must be able to work after hours on-call schedule.
- Proficient Microsoft Office skills.
- Proficient typing skills.
- Bachelor's Degree.
- Six (6) months previous agency staffing or recruiting experience.
- One (1) year previous office work experience a plus.
- Healthcare experience a plus.
- Bilingual a plus.
- Must be able to adhere to confidentiality standards and professional boundaries at all times.
- Ability to remain calm and professional in stressful situations.
- Ability to multi-task.
- Attention to detail.
- Time Management.
- Effective problem-solving and conflict resolution skills.
- Excellent organization and communication skills.
- Quick-thinking and astute decision making skills.
- Must be able to speak, write, read and understand English.
- Occasional lifting, carrying, pushing and pulling of 25 pounds.
- Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting.
- Ability to climb stairs.
- Must have visual and hearing acuity.
- Performs duties in an office environment with occasional field visits during agency operating hours.
- Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.
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