Client Services Supervisor

1 month ago

Lancaster, Pennsylvania, United States Aveanna Healthcare Full time
Job Title: Client Services Supervisor

At Aveanna Healthcare, we are seeking a highly skilled and experienced Client Services Supervisor to join our team. As a Client Services Supervisor, you will be responsible for the management of the recruitment, hiring, staffing, and scheduling of caregivers that meet the patient's needs.

Key Responsibilities:
  • Maintain a current awareness of the abilities and limitations of each field/external staff member.
  • Demonstrate a thorough knowledge and adherence to company policies and procedures.
  • Maintain an active involvement in issues of cost containment; effectively utilize nurses when assigning cases.
  • Demonstrate an ability to identify and solve problems; use initiative and good judgment to reach quality decisions.
  • Demonstrate an active and positive role in evaluating staff performance.
  • Maintain an excellent rapport with patients and caregivers and effectively promote harmonious interpersonal relationships.
  • Assist in provision of orientation and training for new staff members.
  • Coordinate staffing needs according to branch location guidelines.
  • Manage and maintain staffing schedule according to branch location guidelines.
  • Coordinate orientation and training scheduling.
  • Coordinate work schedules by allocating employees in shifts and positions.
  • Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
  • Be primary point of contact with patient family regarding staffing schedules.
  • Participates in location recruiting activities including identifying, scheduling, and interviewing potential candidates.
Requirements:
  • High school diploma or GED.
  • Must be able to work after hours on-call schedule.
  • Proficient Microsoft Office skills.
  • Proficient typing skills.
Preferences:
  • Bachelor's Degree.
  • Six (6) months previous agency staffing or recruiting experience.
  • One (1) year previous office work experience a plus.
  • Healthcare experience a plus.
  • Bilingual a plus.
Other Skills/Abilities:
  • Must be able to adhere to confidentiality standards and professional boundaries at all times.
  • Ability to remain calm and professional in stressful situations.
  • Ability to multi-task.
  • Attention to detail.
  • Time Management.
  • Effective problem-solving and conflict resolution skills.
  • Excellent organization and communication skills.
  • Quick-thinking and astute decision making skills.
Physical Demands:
  • Must be able to speak, write, read and understand English.
  • Occasional lifting, carrying, pushing and pulling of 25 pounds.
  • Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting.
  • Ability to climb stairs.
  • Must have visual and hearing acuity.
Environment:
  • Performs duties in an office environment with occasional field visits during agency operating hours.
  • Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.
Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vaccination Requirements:

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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