Restaurant Operations Manager
1 week ago
About Ruby's Diner
Ruby's Diner is a beloved institution with a rich history dating back to 1982. Our commitment to quality service, delicious diner cuisine, and exceptional customer experience has earned us a loyal following across the country.
Job Summary
We are seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for supervising, directing, and assisting staff in all areas of the business, including customer service, sales, marketing, product quality, service, safety, and cleanliness.
Key Responsibilities
- Work closely with the General Manager to execute the restaurant's business plan and achieve sales and profitability goals.
- Manage restaurant operations during scheduled shifts, ensuring seamless service delivery and maintaining high standards of quality and cleanliness.
- Assign tasks and create work schedules to ensure adequate shift coverage and optimal productivity.
- Monitor inventory levels, order supplies, and manage deliveries to maintain efficient operations.
- Ensure the restaurant meets health, food safety, and safety regulations, exercising good judgment in decision-making and reporting issues to the GM.
- Resolve customer complaints and provide exceptional customer service to maintain a positive reputation.
- Coordinate training sessions to ensure staff meet compliance and job performance measures, maintaining critical product and service quality standards.
- Market the restaurant to attract new customers and increase sales.
- Build sales and manage the restaurant budget, optimizing profits by controlling product and labor costs.
- Ensure the restaurant adheres to established company standards, policies, and procedures.
- Identify talent, interview, and hire new team members to maintain a high-performing team.
- Assist in any area of the restaurant when circumstances dictate, ensuring key practices are followed during each shift.
Requirements
- Two or more years of restaurant experience, preferably in fast food or QSR management.
- High school diploma or equivalent required.
About Us
Ruby's Diner, LLC is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees, regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.
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