SUD Clinical Care Specialist

2 weeks ago

New York, New York, United States Spring Health Full time
Position Overview

Our Vision: To remove all obstacles to mental wellness.

Spring Health is a holistic mental health service provider for organizations and health plans. Our unique approach utilizes clinically validated technology known as Precision Mental Healthcare to accurately identify and deliver tailored solutions for individuals — whether that involves mindfulness practices, coaching, therapy, medication, or other methods.

Currently, Spring Health partners with over 800 organizations, ranging from emerging startups to established Fortune 500 companies, to offer mental health services to countless employees worldwide. Our funding exceeds $370 million from esteemed investors, and our valuation stands at $2.5 billion.

Substance Use Disorder (SUD) Clinical Care Specialist

We are seeking licensed mental health professionals to join our Care Navigation team (LCSW, LMFT, LPC required) to assist members in need of substance use support. The SUD Clinical Care Specialist will conduct initial evaluations, provide support, facilitate referrals, and ensure ongoing care coordination for members engaged in Spring Health's innovative SUD program.

This role operates on a standard schedule, Monday through Friday, from 9 AM to 5 PM PST.

Key Responsibilities

  • Conduct telephonic assessments, brief interventions, and refer members to appropriate treatment providers (utilizing the SBIRT model).
  • Employ active listening, psycho-education, and motivational interviewing techniques to comprehend each member's requirements and assist them in establishing goals to reduce substance use and/or achieve successful recovery.
  • Utilize ASAM criteria to determine suitable levels of care, facilitate referrals, and coordinate care with Spring Health's SUD program or providers.
  • Offer consultations regarding mental health issues and family/relationship dynamics, as needed based on member requirements.
  • Provide immediate support and safety planning for members facing safety risks or crises, as necessary.
  • Communicate effectively with members and providers through written correspondence.
  • Maintain accurate documentation, records, and follow-ups, tracking progress across various systems, including an EHR, within required timelines.
  • Identify and address barriers or disruptions to care.
  • Collaborate with multi-disciplinary teams, including care support, provider operations, and benefits/billing, to ensure a seamless member experience.
  • Engage in staff meetings, case discussions, and training sessions.
  • Assist in onboarding and mentoring new team members.
  • Adhere to Spring Health policies while maintaining confidentiality, compliance, and ethical standards.

Qualifications

  • Required mental health license: LCSW, LMFT, LPC.
  • At least 2 years of experience in SUD clinical care.
  • Familiarity with motivational interviewing, SBIRT, and triage processes.
  • Knowledge of ASAM criteria, contingency management, and medication-assisted treatment (MAT).
  • Exceptional listening, written, and verbal communication skills.
  • Commitment to diversity and inclusion.
  • Experience working with diverse populations.
  • Driven to provide a high-touch experience for members.
  • Proficient with technology: comfortable using various computer platforms and learning new systems.
  • Able to manage multiple tasks and switch contexts effectively.
  • Performance metrics will include connection to care, care conversion, clinical outcomes, and member satisfaction.

Preferred Qualifications

  • Licensure or certifications in SUD.
  • Bilingual capabilities.
  • Willingness to work flexible hours.

The target base salary for this position is $42.31 per hour, part of a competitive total rewards package that includes stock options and benefits. Individual compensation may vary based on experience, location, internal equity, and other relevant business factors.

Our Commitment to Diversity

At Spring Health, we recognize that diverse perspectives enhance our workplace. We encourage individuals from all backgrounds to apply, even if they do not meet every qualification listed. Your unique experiences may be just what we need.

What to Expect When Working Here:

  • High accountability for performance and impact.
  • A fast-paced environment focused on growth and decision-making.
  • Empowerment to set and adapt personal boundaries as needed.
  • Opportunities to create innovative processes and products.
  • Direct communication and continuous feedback to foster personal and professional growth.
  • Adaptability to change as the company evolves.

Benefits Offered by Spring Health:

Your Total Health:

  • Comprehensive health, dental, and vision benefits starting on your first day, including an individual One Medical account.
  • Annual allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers.
  • 10 allocated sick days per year and flexible paid time off, in addition to 12 paid holidays.
  • Access to Gympass for wellbeing coaching and budget management.
  • Spring Renewal: A fully paid four-week sabbatical after four years of service.

You and Your Family:

  • 4-4.5 months of fully paid parental leave.
  • Sponsored access to Bright Horizons child care, back-up care, and elder care.
  • Access to fertility care support and reimbursement for related expenses.

Financial Support:

  • Competitive salaries benchmarked against industry standards.
  • Incentive pay and equity options that begin vesting after your first year.
  • Employer-sponsored 401(k) match after 90 days of employment.

Creating a Thriving Culture:

  • Flexible work arrangements, with options for remote and hybrid work.
  • Focus Fridays for uninterrupted work time.
  • Quarterly Focus Weeks to minimize distractions and enhance productivity.
  • Professional development reimbursement and donation matching for charitable causes.

Spring Health is an equal opportunity employer, committed to creating a diverse and inclusive workplace.

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