Eligibility Program Supervisor

2 weeks ago


Le Mans, Pays de la Loire, United States Arkansas Government Job Full time

Position Title: Program Eligibility Supervisor

Overview: The Program Eligibility Supervisor plays a crucial role in overseeing the operations of an eligibility program team. This position is governed by applicable state and federal regulations as well as organizational policies.

Key Responsibilities:

  • Supervise and guide a team of eligibility staff by creating work schedules, delegating tasks, and ensuring quality service delivery to clients.
  • Monitor team performance through weekly reports detailing workload metrics and adjudication outcomes.
  • Develop and deliver training programs to enhance staff skills and ensure compliance with development plans.
  • Address procedural challenges faced by team members to uphold service standards and provide guidance in complex cases.
  • Facilitate staff meetings to discuss policy updates, clarify procedures, and troubleshoot issues.
  • Conduct investigations into eligibility concerns and make informed decisions.
  • Perform additional duties as required.

Qualifications:

The ideal candidate will possess:

  • A bachelor’s degree in psychology, sociology, or a related discipline.
  • A minimum of two years of experience in eligibility determination for social services, including at least one year in a supervisory role.
  • Comprehensive knowledge of relevant federal and state laws, policies, and community programs.
  • Strong organizational and leadership abilities to manage team dynamics effectively.
  • Excellent communication skills for preparing reports and conveying information clearly.

Additional Information: The Arkansas Government Job is dedicated to providing equal employment opportunities to all individuals, regardless of background or personal characteristics. We value diversity and strive to create an inclusive work environment.



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