Crisis Intervention Specialist
4 weeks ago
Lutheran Social Services of Central Ohio is seeking a skilled Crisis Intervention Specialist to join our team. As a Crisis Intervention Specialist, you will provide high-quality crisis hotline services to individuals in need, determining the best course of action for community-based or shelter-based services.
Responsibilities:
- Provide crisis hotline services with compassion and clinical skill to de-escalate callers and assess risk.
- Participate in peer review and provide brief crisis counseling, domestic violence education, safety planning, and referrals to community-based services.
- Collaborate with law enforcement to provide Lethality Assessment Program (LAP) services.
- Update client bed list notes daily and relay pertinent information to shelter staff and clients.
- Conduct admission and screening interviews with individuals seeking shelter to determine appropriateness and eligibility for specialized shelter programs.
- Complete admissions process for incoming residents/clients, including establishing clear expectations and obtaining necessary releases.
- Report all Entry/Exit shelter activity to necessary departments and Managers.
- Data entry of client infractions/incidents to monitor average length of stay.
- Audit client files for accuracy and maintain professional standards in conduct.
- Coordinate service delivery and communicate effectively with clinical and other shelter program staff members.
Requirements:
- Two years of college work, preferably in social work or human services fields, or an equivalent combination of education and experience.
- One to three years' experience providing intake or crisis services.
- Ability to engage in problem-solving, relate to clients with diverse backgrounds, and prioritize information received.
- Exhibits flexibility and ability to manage multiple demands in a fast-paced environment.
- Ability to use a range of techniques and interventions, and utilize reference materials.
- Basic knowledge of the demographic and human services network in Franklin County.
- Demonstrated skills in using personal computers to record client data and produce written correspondence.
- Ability to hear and speak well enough to converse with clients or other employees in person or over the telephone.
- Ability to see well enough and have the manual dexterity to access referral sources and other information.
- Ability to achieve and maintain certification in required training programs.
About Lutheran Social Services:
We put our Mission of Service into action every day, serving thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. We offer a range of services, including food pantries, housing and supportive services, domestic violence services, senior living and health care, and affordable housing communities.
Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.
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