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Crisis Counselor Supervisor

1 month ago

Columbus, Ohio, United States Crisis Text Line Full time
Job Title: Crisis Counselor Supervisor

Crisis Text Line is seeking a skilled Crisis Counselor Supervisor to join our team. As a Crisis Counselor Supervisor, you will work closely with volunteer Crisis Counselors to monitor conversations and provide guidance and support to ensure high-quality service to texters.

Key Responsibilities:

  • Monitor volunteer Crisis Counselor conversations for training adherence and quality support
  • Work with volunteer Crisis Counselors to provide coping skills and exercise safety protocols in high-risk situations
  • Assist volunteer Crisis Counselors in identifying texter needs and developing a support and safety plan
  • Ensure volunteer Crisis Counselors adhere to the code of conduct and escalate if required

Requirements:

  • 3+ years of crisis intervention work experience beyond volunteerism
  • Excellent time management skills
  • Consistently demonstrates discretion and strong judgment
  • Ability to accurately identify and eliminate roadblocks professionally and quickly

Benefits:

  • 20 paid holidays
  • Flexible paid time off
  • Medical, dental, and vision benefits
  • 403B retirement plan
  • 12 weeks paid parental leave
  • Student loan repayment
  • Family support through a virtual childcare platform