Customer Experience Specialist

2 days ago


North Tonawanda, New York, United States Government Employees Insurance Company Full time
Customer Service Representative – Buffalo, NY

Salary: $20.15 per hour/$40,602.25 per year

We're seeking a skilled Customer Service Representative to provide exceptional support to our policyholders. As a key member of our team, you'll be responsible for answering billing questions, making policy changes, and providing recommendations to ensure a seamless customer experience.

Key Responsibilities:

  • Provide outstanding customer service by showcasing expertise and fostering trust
  • Effectively communicate with policyholders to resolve issues and concerns
  • Work in a fast-paced, high-volume call center environment
  • Learn new skills and adapt to changes quickly
  • Participate in ongoing training and development to enhance performance and growth

Benefits:

As a GEICO Associate, you'll enjoy a comprehensive Total Rewards Program, including:

  • Premier Medical, Dental, and Vision Insurance
  • Paid Vacation, Sick, and Parental Leave
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Training and Licensures

GEICO is an equal opportunity employer and provides a work environment that values diversity, equity, and inclusion. We're committed to creating a workplace where all associates feel valued, respected, and empowered to succeed.



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