Customer Service Specialist

1 week ago


North Tonawanda, New York, United States IMA Life North America Full time
Job Title: Customer Service Technician

At IMA Life North America, we are seeking a highly skilled Customer Service Technician to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our clients.

Job Summary:

The Customer Service Technician will be responsible for undertaking equipment commissioning, maintenance, troubleshooting, and service tasks in support of IMA Life and third-party equipment in a variety of applications at customer sites. You will work closely with customers and other IMA Life departments to provide a level of customer service excellence.

Key Responsibilities:
  • Provide a level of service and support that differentiates IMA Life from the competition.
  • Undertake equipment commissioning, maintenance, troubleshooting, and service tasks in support of IMA Life and third-party equipment.
  • Work closely with customers and other IMA Life departments to provide a level of customer service excellence.
  • Assist with a program of continuous improvement relating to customer satisfaction.
  • Manage support personnel from any IMA Life site and sub-contractors.
Requirements:
  • Technical Certificate in electro/mechanical/process discipline or a minimum of 5 years direct experience in a service environment for capital equipment.
  • Understanding PLC/PC skills to enable equipment and service management systems to be scheduled, integrated, and updated.
  • Active Drivers License.
  • Ability to lift 50 lbs (20 Kg) and wear various industrial PPE including clean room suits.
  • Self-motivated, ability to manage own time effectively and interface positively with the customer.
  • Strong analytical and problem-solving skills.
  • Ability to adapt to and work effectively/safely within a variety of situations, and with various individuals or groups.
  • Good interpersonal and communication skills (English-written and verbal).
What We Offer:
  • Overtime required.
  • Domestic and international travel requirements.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Apply today through Indeed.com: https://www.indeed.com



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