Customer Service Specialist
1 week ago
At IMA Life North America, we are seeking a highly skilled Customer Service Technician to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our clients.
Job Summary:The Customer Service Technician will be responsible for undertaking equipment commissioning, maintenance, troubleshooting, and service tasks in support of IMA Life and third-party equipment in a variety of applications at customer sites. You will work closely with customers and other IMA Life departments to provide a level of customer service excellence.
Key Responsibilities:- Provide a level of service and support that differentiates IMA Life from the competition.
- Undertake equipment commissioning, maintenance, troubleshooting, and service tasks in support of IMA Life and third-party equipment.
- Work closely with customers and other IMA Life departments to provide a level of customer service excellence.
- Assist with a program of continuous improvement relating to customer satisfaction.
- Manage support personnel from any IMA Life site and sub-contractors.
- Technical Certificate in electro/mechanical/process discipline or a minimum of 5 years direct experience in a service environment for capital equipment.
- Understanding PLC/PC skills to enable equipment and service management systems to be scheduled, integrated, and updated.
- Active Drivers License.
- Ability to lift 50 lbs (20 Kg) and wear various industrial PPE including clean room suits.
- Self-motivated, ability to manage own time effectively and interface positively with the customer.
- Strong analytical and problem-solving skills.
- Ability to adapt to and work effectively/safely within a variety of situations, and with various individuals or groups.
- Good interpersonal and communication skills (English-written and verbal).
- Overtime required.
- Domestic and international travel requirements.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Apply today through Indeed.com: https://www.indeed.com
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