OEM Customer Experience Coordinator

2 days ago


North Tonawanda, New York, United States Armstrong Fluid Technology Full time
Customer Experience Coordinator for OEM Accounts

Armstrong Fluid Technology is seeking a dedicated and detail-oriented Customer Experience Coordinator to manage and enhance the experience of our top OEM (Original Equipment Manufacturer) accounts. This role is integral to ensuring that our most valued customers receive a superior level of service tailored to their specific needs.

Key Responsibilities:
  • Develop and maintain strong relationships with key stakeholders, fostering trust and ensuring customer satisfaction.
  • Coordinate and manage OEM customer projects from initiation through to completion, ensuring all deliverables are met on time.
  • Oversee the processing of customer orders, change orders, and returns, ensuring accuracy and timeliness in execution.
  • Generate regular reports on key customer experience metrics, including project timelines, satisfaction ratings (NPS), and resolution rates.
Requirements:
  • Bachelor's degree in a relevant field (e.g., Business Administration, Project Management).
  • 3-5 years of experience in customer service, project management, or a related field, ideally with a focus on OEM accounts or industrial environments.
  • Strong project management skills, with a proven ability to manage complex projects and deliverables.
  • Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with high-value customers and internal teams.
Why Armstrong Fluid Technology?

By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.



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