Parts Specialist
8 hours ago
We are seeking a highly skilled and customer-focused Parts Specialist to join our team at O'Reilly Auto Parts. As a Parts Specialist, you will be responsible for providing exceptional customer service, assisting customers with their selection of merchandise, and supporting store management in the accomplishment of assigned tasks.
Key Responsibilities- Provide outstanding customer service to retail and installer customers
- Assist customers in selecting merchandise and answer questions about products
- Support store management in the accomplishment of assigned tasks
- Follow and promote all company customer service programs
- Complete assigned company training relevant to position
- Process exchanges and returns for credit in a friendly manner
- Address and resolve customer complaints in a friendly manner
- Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time
- Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
- ASE certification
- Fluency in multiple languages (Spanish is highly desired)
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
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Parts Specialist
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