Parts Specialist

8 hours ago


North Tonawanda, New York, United States O'Reilly Auto Parts Full time
Job Summary

We are seeking a highly skilled and customer-focused Parts Specialist to join our team at O'Reilly Auto Parts. As a Parts Specialist, you will be responsible for providing exceptional customer service, assisting customers with their selection of merchandise, and supporting store management in the accomplishment of assigned tasks.

Key Responsibilities
  • Provide outstanding customer service to retail and installer customers
  • Assist customers in selecting merchandise and answer questions about products
  • Support store management in the accomplishment of assigned tasks
  • Follow and promote all company customer service programs
  • Complete assigned company training relevant to position
  • Process exchanges and returns for credit in a friendly manner
  • Address and resolve customer complaints in a friendly manner
  • Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center
Requirements
  • Ability to quickly match alphanumeric sequences
  • Ability to provide outstanding, friendly and professional customer service
  • Must be able to multitask, handling customers on the phone and in the store at the same time
  • Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
  • ASE certification
  • Fluency in multiple languages (Spanish is highly desired)
Benefits
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

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