Lead Member Services Specialist

1 week ago


San Antonio, Texas, United States University Health System Full time
Position Overview

The Senior Member Service Representative plays a crucial role in the effective management of member and provider interactions within the University Health System. This position requires an in-depth understanding of the STAR Kids and STAR PLUS programs to ensure optimal service delivery.

Key Responsibilities
  • Act as a primary contact for members and providers, addressing inquiries related to benefits and services.
  • Resolve issues efficiently, ensuring satisfaction for both members and providers.
  • Provide comprehensive information about the Special Member Service, enhancing the overall experience.
Qualifications

The ideal candidate will possess extensive knowledge of healthcare programs and demonstrate exceptional communication skills, ensuring clarity and support in all interactions.



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