Healthcare Insurance Broker Representative

23 hours ago


Atlanta, Georgia, United States Sonder Health Plans, Inc. Full time
About Sonder Health Plans, Inc.

We are a Medicare Advantage company dedicated to serving the healthcare needs of individuals and brokers. Our mission is to provide exceptional service and support to our members and partners.

Job Summary

We are seeking an experienced Customer Service Representative to join our dynamic team. As a Healthcare Insurance Broker Representative, you will be responsible for assisting brokers and agents with questions related to sales and enrollment of beneficiaries into our Medicare Advantage plans.

Key Responsibilities:
  • Assist brokers and agents with inquiries and concerns related to Medicare Advantage plans
  • Review and update broker and member accounts, providing detailed information about account status, transactions, and policies
  • Provide comprehensive information about our Medicare Advantage products, services, and policies to brokers and members
  • Collaborate with other call center professionals and departments to enhance customer service and support
  • Participate in training sessions to stay updated on the latest healthcare insurance regulations and company policies
Requirements:
  • Previous experience in a call center or customer service role within the healthcare insurance industry, specifically with Medicare Advantage plans
  • Strong communication and problem-solving skills, ability to handle high call volumes, and proficiency with customer service software
  • A high school diploma or equivalent; additional certifications in healthcare or customer service are a plus
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment


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