Operations Manager

6 days ago


Glendale, California, United States MV Transportation Full time
Job Summary

MV Transportation is seeking an experienced Operations Manager to provide leadership and direction to assigned operating locations, ensuring the delivery of annual business plans. The successful candidate will be responsible for controlling daily operations, managing on-time performance, and maintaining customer relations.

Key Responsibilities
  • Operational Management: Effectively manage on-time performance, driver availability, and call center functions.
  • Customer Relations: Manage customer relations through direct contact and outreach programs.
  • Staff Management: Identify, select, train, and mentor location staff.
  • Communication: Effectively communicate with location staff and support team members.
  • Safety and Training: Assist in overseeing safety and training programs to ensure compliance with company, contract, and regulatory requirements.
  • Client Management: Maintain client contact to meet or exceed expectations.
  • Departmental Audits: Assist with conducting periodic departmental audits.
  • Operational Metrics: Review daily, weekly, and monthly key operational metrics.
  • Policies and Procedures: Implement, promote, and adhere to company policies and procedures.
Requirements
  • 1-3 years of management experience in a similar sized fixed route/paratransit environment.
  • Experience in scheduling and personnel management and training.
  • Strong written and verbal skills.
  • Knowledge of contractual obligations and company policies.
  • Trapeze experience preferred.
  • Ability to work independently in a fast-paced environment.
  • Maintain a valid Class B commercial driver's license with appropriate endorsements.

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