Strategic Account Manager

4 days ago

Sacramento, California, United States NorCal Individual Care Full time
Job Overview

We are seeking a highly skilled Strategic Account Manager to join our team at NorCal Individual Care. As a key member of our organization, you will play a critical role in driving business growth and delivering exceptional customer experiences.

Key Responsibilities
  • Develop and maintain strong relationships with clients, understanding their business objectives and goals.
  • Oversee the entire project lifecycle, from initial briefing to final delivery.
  • Collaborate with creative and production teams to ensure that projects align with client vision and objectives.
  • Manage project timelines, budgets, and resources.
  • Serve as the primary point of contact for clients, addressing their questions and concerns.
  • Negotiate contracts and proposals with clients.
  • Monitor project progress and identify potential risks or challenges.
  • Evaluate project success and provide feedback to clients.
  • Renew customer contracts to protect and grow existing revenue streams.
  • Maintain regular account contact to ensure positioning and alignment of Services with assigned accounts.
  • Initiate and deliver proposed solutions to meet the needs of the assigned customers as appropriate.
  • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
  • Manage the cultivation, execution, and delivery of sales and services to local and Regional accounts.
  • Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts' needs and an overall strategy to optimize sales and retention opportunities.
  • Position and sell services across multiple organizational levels, including but not limited to C-level and Executive level personnel.
  • Management of existing revenue, sales opportunities, quota, funnels, and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
  • Other duties and responsibilities as assigned.
Requirements
  • Bachelor's degree in marketing, advertising, or a related field.
  • 3+ years of experience in account management.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to build and maintain strong client relationships.
  • Ability to work under pressure and meet deadlines.
  • Previous experience in sales, customer service, or other related fields.
  • Familiarity with CRM platforms.
  • Ability to build rapport with clients.
  • Strong negotiation skills.
  • Deadline and detail-oriented.
About NorCal Individual Care

At NorCal Individual Care, we provide premier Supported Living Services and Caregiver services to support individuals with developmental disabilities and help older adults thrive with optimal independence, health, safety, and happiness, all while affording them and their loved ones complete peace of mind.

Our specialized approach to Supported Living and in-home care, innovative spirit, unique company culture, and expert team all contribute to our success in elevating the standard of support and care for every individual we service.

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