Strategic Account Manager

4 weeks ago

Sacramento, California, United States Crothall Laundry and linen Services Full time
Job Summary

Crothall Laundry and linen Services is seeking a skilled Laundry Account Manager to join our team. As a key member of our client relationship team, you will be responsible for building and maintaining strong relationships with our hospital and hospitality clients.

Key Responsibilities:

  • Provide exceptional customer service and ensure quality service, product utilization, and best practice linen strategies.
  • Build strong customer relationships to ensure client satisfaction, quality, and product utilization meet expectations.
  • Identify opportunities within existing customer facilities to increase account penetration.
  • Responsible for inventory management, linen par levels, and implementing Core's Linen Cost Management systems and procedures.
  • Set up and coordinate Linen Committee.
  • Perform and manage internal distribution analysis; LOIS utilization (Linen Opportunity & Impact Study).
  • Conduct par level analysis and adjust as necessary.
  • Perform product line evaluations utilizing linen specification expertise.
  • Responsible for linen security opportunities and physical inventory coordination.
  • Implement laundry specific Quality Assurance (QA) program between the laundry provider and customer in coordination with HCAHPS scores at hospitals.
  • Coordinate with Infection Control Practitioners from each hospital system to ensure that Core's laundry is following the accounts Hospital's Infection Control Plan and surpasses any applicable State regulations.
  • May manage, direct, or assist others as assigned.

Requirements:

  • Proven ability to manage multiple tasks and deadlines.
  • Effective organization, planning, problem-solving, and analytical skills.
  • Strong communication and presentation skills.
  • Must be able to work independently in a fast-paced environment.
  • Ability to travel with overnight stays up to an estimated 20% of the time.
  • Healthcare Laundry Accreditation Council knowledge and training preferred.
  • College degree or equivalent relevant experience required.
  • Proven experience with building relations, with consultative approach to maintaining and growing business.

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