Intake Specialist

2 months ago


Pompano Beach, Florida, United States Patient Care America Full time
Job Summary

The Intake Specialist I is a key member of our team at Patient Care America, responsible for ensuring seamless patient access to our services. This role involves taking referrals from various sources, verifying insurance, and communicating with patients and referral sources to facilitate the delivery of care.

Key Responsibilities
  • Complete referrals with accurate and timely information, ensuring seamless patient access to our services.
  • Verify insurance coverage and notify patients of any deductible/co-pay due.
  • Communicate with patients, referral sources, and internal teams to coordinate delivery of care.
  • Process referrals and new orders based on current contracts and information from payor sources.
  • Ensure timely communication and follow-up with clinics, patients, and pharmacies to coordinate infusion services.
  • Perform job responsibilities within established regulatory guidelines and report non-compliant activity to Manager.
  • Provide exceptional service to patients, internal and external customers, and third-party payors.
Requirements
  • High School Diploma or equivalent required; two years of college education preferred.
  • Advanced knowledge of English, both verbal and written, including correct grammatical form.
  • Working knowledge of Medicare, Medicaid, third-party insurance company guidelines and regulations, medical terminology, and medical billing codes.
  • 0-2 years of experience with a Home Infusion Company, Home Health Agency, or in another healthcare provider environment performing intake referral coordination, insurance verification, or confirmation of Third-Party billing.
  • Ability to thrive in a diverse function in an ever-evolving department; must have ability to multi-task in a somewhat fast-paced environment without sacrificing quality or production goals.

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