Customer Engagement Specialist

2 months ago

Seattle, Washington, United States Floor & Decor Holdings, Inc. Full time
Compensation Range
$24.50

Objective:

At Floor & Decor, our Sales Associates are essential in delivering friendly and precise service, assisting customers in selecting the right products for their projects. Our team members help maintain a vibrant, safe shopping environment by ensuring sales areas are organized and well-stocked. If you are eager to learn and enjoy assisting others, we invite you to join our dynamic sales team. Opportunities for Full-Time and Part-Time Positions.

Desired Attributes:
  • Approachable and enthusiastic demeanor
  • Self-motivated and diligent
  • Integrity and accountability
  • Strong communication and listening abilities
Key Responsibilities:
  • Engage with customers, inquire about their projects, suggest suitable products, and generate excitement about their purchases.
  • Deliver exceptional customer service and strive to surpass customer expectations.
  • Ensure assigned areas are stocked, clean, and safe for shopping.
  • Collaborate with management and team members to meet sales objectives.
  • Process transactions at checkout using the point of sale (POS) system.
  • Handle customer returns and exchanges following established protocols.
  • Adhere to cash, check, and credit card processing procedures.
  • Create and display price tags and merchandise signage.
  • Act in alignment with the company's core values.
  • Comply with the company's safety procedures.
  • Answer phone calls according to company standards.
  • Be prepared to assist in various store areas as needed.
  • Thrive in a fast-paced environment while maintaining accuracy.
Minimum Qualifications:
  • Must be at least 18 years old.
  • Basic math skills are required.
  • Prior customer service experience is preferred.
  • Able to manage multiple tasks and perform well under pressure.
  • Some roles may necessitate forklift certification through Floor & Decor.
  • Where allowed by state law, certification for heavy equipment operation requires passing a drug test.
Work Environment:
  • Employees may encounter a warehouse setting and moving vehicles. The noise level typically ranges from quiet to moderate.
Physical Requirements:
  • Ability to exert varying levels of force, including lifting, carrying, pushing, or pulling objects weighing up to 30 pounds frequently, and occasionally more.
  • Frequent use of hands and fingers for handling and feeling.
  • Regularly required to stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.
Note: Floor & Decor is committed to providing equal employment opportunities to all applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other protected class under applicable law. We also offer reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

This job description does not create an employment contract between the employer and employee and is subject to change at the employer's discretion.

Store Operating Hours

Monday - Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 7:00 PM

Sunday: 10:00 AM - 6:00 PM

Benefits and Perks
  • Bonus opportunities at all levels
  • Career growth potential
  • Relocation options nationwide
  • 401k plan with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Personal holiday and Volunteer Time Off
  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility)
Equal Employment Opportunity

Floor & Decor is dedicated to providing equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other legally protected category.

This policy applies to all employment areas, including recruitment, testing, screening, hiring, training, promotion, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other employment privileges, terms, and conditions.

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