Hearing Health Engagement Manager

4 weeks ago

Seattle, Washington, United States COCHLEAR AMERICAS Full time

About the Role

Cochlear Americas is seeking a highly skilled Engagement Manager to join our team in the Great Lakes territory. As a key member of our sales team, you will be responsible for executing industry-leading medical device B2C sales through the application of complex sales techniques to drive territory strategy and achieve yearly sales revenue targets.

Key Responsibilities:

  • Embedded in the territory sales strategies as the expert of Cochlear products to our candidates and professional partners.
  • Implement local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology.
  • Manage, develop and inspire mentoring volunteers.
  • Provide candidate communication through a variety of vehicles; in person, virtual, email and/or phone.
  • Report issues via the Cochlear complaint management system and provide detailed description for B2B appropriate follow up and closure where appropriate.

Sales Acumen:

  • Demonstrate sales and business acumen with the ability to identify market opportunities, competitive positioning, knowledge of customer needs and generate sales and secure orders.
  • Establish strong relationships with key people in the assigned territory geography (candidates, audiologists, surgeons, scheduling coordinators and volunteers).
  • Ensures that all sales activities within the assigned territory are conducted in a manner that is fully compliant with Cochlear policy, laws and regulations.
  • Maintains accurate documentation of all sales activities and customer interactions in compliance with Cochlear's policies to ensure leadership sales reporting and provide a seamless customer experience.

Business Acumen:

  • Manages territory expenses to budget.
  • Allocates appropriate company resources and planning to achieve territory sales success.
  • Assists with developing and implementing sales strategies to drive growth and revenue.

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